Turn your customers into Raving Fans and Let them Sell for You
Date :
17-Dec-10 ,
2 to 6 pm (Friday)
Venue : The Plaza 02-301, 7500a Beach Rd
Investment :1 pax s$168.00 ; 2 pax & above each is s$129.00 ; 5 pax & above each is s$99.00 ; 10 pax & above each is s$90.00
Customer Service Excellence is not just about saying nice things.
It is about climbing the 7-Step Ladder of Loyalty, from Suspects to Prospects, and finally to Raving Fans.
**The Ultimate in Customer Service is about turning Complaints into Compliments and turning Customers into Raving Fans that Sell for You.
So if you have been thinking of how to increase sales at the lowest cost, now is the time. This seminar, taken from our high level consulting, will leave you miles ahead of your competition…
Power-packed Contents Include:
1. How to Have True Customer Service using Heart & Passion 2. Ladder of Loyalty fm Suspects to Raving Fans 3. Top 20 Ways to Get Repeat Business Easily 4. How to Handle Difficult Customers 5. Customer Service Over the Phone 6. Moments of Truth 6. Turning Complaints into Compliments 7. Three Steps to Winning Customer Service 8. Your Case Study and Watching of Videos 9. The Ultimate: No Ordinary Moments Bonus: Watching movie clips worth US$59!
Benefits:
Be a Better Service Provider Get More Referrals Everyday Reduce Complaints Get the SIA Service that Others Talk About
For Who to Attend:
1. Customer Service Managers & Executives 2. Sales Managers 3. Business Development & Marketing People 4. Bosses, Directors, MDs, and GMs 5. Insurance Agents 6. Real Estate Agents 7. Telemarketers
These are what some of our clients and past participants have to say:
Reminds me that the biggest customers are the non-customers.
Andrew Barons, Sales Director, Macquarie Telecommunications Pte Ltd
The ideas are very interesting, I like it very much”.
Joseph Lee, Director, C & H Properties Pte Ltd
I like the central location, plus practical examples and in-depth discussion.
Cynthia Chan, Marketing Manager,
Profile of Asia Coaching Training
Founded in 1996, ACT was part of Action International, the world’s no. 1 Business Coaching Firm with offices in 26 countries. ACT has produced 4 training DVDs and has licensees in Vietnam, China and Indonesia. Visit www.asiatrainers.com
Profile of Andy Ng (or AndyTheCoach)
Andy Ng has been doing training since 1996. He holds a MBA from UK and is American Management Association Certified Trainer. Focused on helping companies improve their time, team and money, Andy has created many results for over 43,851 companies.
Enquiries:
Niza at 6225-1784 or email hpa88@singnet.com.sg
Visit us at www.asiatrainers.com
